What counselling and mental health services does Backing U provide?
Backing U provides compassionate, person-centred counselling and wellbeing support for a range of challenges, including anxiety, depression, stress, trauma, alcohol and other drug concerns, gambling harm, relationship difficulties, youth wellbeing and general life challenges. Support is tailored to your individual circumstances, goals and needs.
Where is Backing U located?
Backing U offers in-person counselling from Southport on the Gold Coast, Queensland, as well as flexible telehealth and remote counselling options for people who may be unable to attend in person.
Do you offer online or telehealth counselling?
Yes. Backing U provides convenient telehealth counselling by secure video or phone, allowing you to access professional support from the comfort and privacy of your own environment. Telehealth can be particularly helpful for people with busy schedules, transport difficulties or those living outside the immediate Gold Coast area.
What happens during my first counselling session?
Your first session is an opportunity for us to understand what has brought you to counselling, what you are currently experiencing and what you would like to achieve. We focus on creating a comfortable, respectful and judgment-free environment where you can speak openly at your own pace. Together, we can begin identifying practical strategies and an approach to support your wellbeing.
Do I need to be in crisis before seeking counselling?
No. You do not need to wait until things become overwhelming before reaching out for support. People seek counselling for many reasons, including managing stress, improving relationships, understanding emotions, developing healthier coping strategies, navigating major life changes or simply wanting to improve their overall mental wellbeing.
Do you provide counselling and support for young people?
Yes. Backing U provides youth support counselling for young people experiencing challenges such as anxiety, stress, low mood, trauma, school pressures, family difficulties, social challenges, substance use and emotional wellbeing concerns. Our approach focuses on building trust, resilience, confidence and practical life skills within a safe and supportive environment.
Can Backing U help with alcohol, drugs, addiction or gambling harm?
Yes. We provide confidential and judgment-free support for people experiencing alcohol and other drug challenges, addictive behaviours and gambling-related harm. Counselling can explore contributing factors, triggers, emotional wellbeing and healthier coping strategies while supporting recovery, stability and positive long-term change.
Do you provide relationship and couples counselling?
Yes. Backing U provides relationship counselling for both individuals and couples. Support may help with communication difficulties, recurring conflict, trust concerns, emotional disconnection, attachment issues, intimacy, family stress and major relationship changes. You can attend relationship counselling individually or together with your partner.
Is counselling with Backing U confidential?
We are committed to providing a confidential, respectful and supportive environment where you can feel comfortable discussing personal challenges. Your privacy is taken seriously, and your counsellor can explain confidentiality, privacy and any applicable limits to confidentiality during your sessions.
How do I book a counselling session with Backing U?
You can book a session through the Backing U website, contact us by phone or email, or use our online booking system. We offer flexible support options including in-person counselling, telehealth, phone support and selected after-hours appointments to help make accessing support as convenient as possible.
