Accessibility Statement

The Trustee for T1K1 Co T/A Backing U (“Backing U”, “we”, “our”, or “us”) is committed to ensuring digital accessibility for all users, including people with disabilities, impairments, and diverse access needs. We believe that everyone should be able to access mental health, counselling, support, and wellbeing services without unnecessary barriers, and we recognise the importance of providing an inclusive online experience for all members of our community.

Our commitment to accessibility extends across all digital services, including our website, online resources, forms, and digital communications. We strive to ensure that people accessing our services—whether for mental health support, alcohol and other drug (AOD) counselling, gambling support, relationship counselling, or general wellbeing information—can do so in a way that is respectful, accessible, and equitable.

Our Commitment

Backing U is dedicated to creating and maintaining a website that is usable by the widest possible audience, regardless of technology, ability, or circumstance. We recognise that accessibility is not a one-time task but an ongoing process of improvement, testing, and refinement.

We are continually working to improve usability for individuals who may rely on assistive technologies such as:

• Screen readers
• Voice recognition software
• Screen magnifiers
• Keyboard-only navigation
• Alternative input devices
• Browser accessibility settings
• High-contrast display modes
• Captioning and transcript tools

We also aim to support users who may experience temporary impairments, situational limitations, reduced connectivity, or device-related constraints.

Accessibility Standards and Conformance

The Web Content Accessibility Guidelines (WCAG), developed by the World Wide Web Consortium (W3C), provide internationally recognised standards for improving web accessibility. These guidelines define three levels of conformance:

• Level A — basic accessibility requirements
• Level AA — addresses the most common accessibility barriers
• Level AAA — the highest and most advanced level of accessibility

Backing U aims to align its digital experience as closely as reasonably possible with WCAG 2.1 Level AA, which is widely regarded as the recommended standard for accessible web content.

Our accessibility efforts include, but are not limited to:

• Improving heading structure and semantic HTML
• Maintaining readable typography and visual hierarchy
• Enhancing colour contrast for readability
• Supporting keyboard navigation
• Adding descriptive alternative text for meaningful images
• Reducing reliance on inaccessible visual-only content
• Improving link clarity and navigation consistency
• Ensuring forms and interactive elements are understandable and operable

Ongoing Improvements

Accessibility is an ongoing priority for Backing U. We regularly review our website, digital content, and user journeys to identify barriers and opportunities for improvement.

We may undertake activities such as:

• Internal accessibility reviews
• Content audits
• Automated accessibility testing
• Manual usability testing
• Third-party technical audits
• Code and design improvements
• Media optimisation including image accessibility enhancements

As technology evolves, accessibility standards and best practices may also change. For this reason, we continuously assess our website to identify practical improvements that enhance the experience for all users.

Known Limitations

While we strive to make every page and piece of content fully accessible, some areas of our website may not yet achieve full compliance with all accessibility standards.

Examples of possible limitations include:

• Older archived content
• Third-party embedded tools or plugins
• PDF or downloadable resources created prior to accessibility upgrades
• Legacy images lacking optimal alternative text
• Interactive elements supplied by external providers

In some cases, technical limitations, third-party software constraints, or resource availability may delay accessibility improvements. We are actively working to reduce these limitations wherever possible.

Third-Party Content

Our website may contain links, plugins, embedded tools, booking systems, videos, maps, or other resources provided by third parties. While we make reasonable efforts to choose accessible providers, we cannot guarantee the accessibility of external platforms that are not under our direct control.

If you encounter accessibility issues with third-party content accessed through our website, we encourage you to contact us so we can assist or explore alternative access methods.

Assistive Access and Alternative Formats

If you experience difficulty accessing any content on our website or require information in an alternative format, we encourage you to contact us.

Where reasonably possible, we will work with you to provide accessible alternatives, which may include:

• Plain text versions
• Accessible digital documents
• Alternative contact methods
• Clarification of website content
• Additional assistance with navigation or forms

Our goal is to ensure individuals can access information and services in a manner that meets their needs.

Feedback and Reporting Accessibility Issues

We welcome feedback regarding the accessibility and usability of the Backing U website. User feedback plays an important role in helping us identify barriers and improve our services.

Please contact us if you:

• Encounter accessibility barriers
• Have difficulty accessing content
• Need assistance using website features
• Have suggestions for improvement
• Wish to request content in an alternative format

Contact Details
Email: site@backingu.com.au

When contacting us, please include:

• The page or URL where the issue occurred
• A description of the problem
• The device, browser, or assistive technology used (if relevant)

This information helps us investigate and resolve issues more efficiently.

We aim to acknowledge and respond to accessibility-related enquiries within 3–5 business days, although more complex issues may require additional time for investigation.

Statement Review

This Accessibility Statement may be updated periodically to reflect improvements, changes to accessibility standards, technological updates, or revisions to our accessibility practices.

We encourage users to review this page from time to time to stay informed about our accessibility efforts.

Statement created: 08 June 2026
Last reviewed: 22 June 2026